This is a chance to be part of the Senior Leadership Team of a fast growing and dynamic organization that is building a great HCM business. The position has an emphasis on the success of the operations team at delivering high quality service. We are looking for a mission-driven VP of Operations that will define business goals, execute the company's vision, and ensure that critical KPI’s and metrics are met.
A successful VP of Operations for Viventium will need to navigate this work with strategic and analytic gravitas, exceptional interpersonal skills and a knack for driving process improvements and remarkable customer service. This person will need to be extremely comfortable working within a matrixed environment. In addition, this person will need to work seamlessly across a geographically distributed organization to coordinate key strategic initiatives and processes, support common understanding, develop process discipline, and ensure alignment with key objectives.
Champion the planning and directing of all aspects relating to operations success
Spearhead the development, communication and implementation of effective strategies and processes to support our rapid growth
Define "remarkable service" with regards to operating procedures, KPIs, OKRs, and goals
Make team productivity transparent by building a data driven culture
Provide real-time access to data and reports for management and other key functions who need data to succeed
Develop a sustainable, performance-oriented culture
Who we are Looking for:
Must have HCM/Payroll Operations background of at least 7+ years in a leadership role
Proven experience as a senior leader of Operations in Payroll/HCM within similar sized company
Powerful self-starter building and developing successful teams
People management experience
Thought-leader with experience in payroll and client services
Extroverted relationship builder, with exceptional interpersonal skills
Ability to build strong client relationships
Passion for innovation and high quality service
High level of integrity
A strong passion for operations process improvement
Strong communication and influencing skills
Working knowledge of data analysis and performance/operation metrics as it pertains to HCM/Payroll Operations
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Aptitude in decision-making, problem-solving and conflict resolution
Degree in business or related field highly preferred
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.