Think back to the best service experience you have ever had. Do you mentally journey back to a favorite restaurant, a great shopping experience, or maybe an amazing vacation? Since so many of us can relate, let’s talk about a hotel stay. For many years, hotels have been the pioneers of service: good and bad. … Continue reading Remarkable Service: Trend or DNA?
What is Human Capital Management? Sometimes referred to simply as HCM, certainly, the world has changed since Gary Becker, an economist from the University of Chicago, and Jacob Mincer, from Columbia University, coined the term “Human Capital.” They were referring to the collection of knowledge, habits, and personality traits that are required to perform labor … Continue reading Human Capital Management is a Thing, a Belief, and an Unstoppable Force
Every day, we get into our offices, and without fail we hear, “Do you have a minute?” Now, I am a fan of spontaneity, but these minutes we give each day can sometimes add up to hours. Aliases of “Do you have a minute?” include, “quick question,” “real quick,” and “I was thinking.” We have … Continue reading Do You Have a Minute?
What you put in is what you get out Little did I realize that the concept of “hard work beats talent” would carry me far beyond my high school wrestling days into my professional career as a VP of Sales for a New York-based payroll & HR company… some of you may know this as … Continue reading From the Wrestling Mat to the VP’s Office
I once read a book that said that the source of unhappiness comes from the distance or gap between who you are and who you know you could be. Caving on your potential is what causes an uneasy feeling. So if everyone knew that fact, and agreed with it – would it mean that suddenly … Continue reading Pondering Inspiration.