Check out our brand new Spring - Summer 2022 Syllabus for agency owners & administrators: HCM for Home Care
He walks into the room and logs on to the computer. With a few clicks, his PowerPoint presentation appears on the projector screen. He steps away from the computer, removes the glasses from the bridge of his nose, and smiles at the room. Gary J. Trainor, the CEO, is ready to teach. Gary began his … Continue reading CEO in the Classroom: Gary Trainor’s Guest Lecture Series
About a month ago, I found myself at 65 Broadway New York, New York. In our company with three offices, I am based out of our NJ office where mostly marketing, sales and service sit. Our headquarters in Brooklyn has all the rest of our departments, along with our CEO. So what is 65 Broadway? … Continue reading Corporate Symbiosis: Just Talk to Each Other
Anniversary. Noun, meaning “the yearly recurrence of the date of a past event” or “the celebration or commemoration of such a date,” according to Dictionary.com. The term comes from the Latin word “anniversarius,” meaning “returning yearly.” And as you know, here at Viventium we love our Latin word origins (in case you’ve missed it, Viventium … Continue reading Something Old, Something New, Something…Purple?
Literally “Acting As If” In July, I took my son to his first Broadway show two days before his eighth birthday. I chose Aladdin since it seemed age appropriate and, well, I could reminisce back to my younger years and mouth the lyrics to A Whole New World without being judged. Like so many … Continue reading “Employee Engagement”: The Longest Running Show on Broadway
Think back to the best service experience you have ever had. Do you mentally journey back to a favorite restaurant, a great shopping experience, or maybe an amazing vacation? Since so many of us can relate, let’s talk about a hotel stay. For many years, hotels have been the pioneers of service: good and bad. … Continue reading Remarkable Service: Trend or DNA?