Comprehensive analysis ensuring completion and accuracy of submitted new client data
Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws
Schedule and confirm follow-up calls, client training, the first process and check dates
Enter new client information in the system according to documented procedures
Collect, enter and balance previous year-to-date payroll and employee information
Setup all value-add services such as Direct deposit, Tax Service, PTO, GL, ESS, etc.
Support client training on software ensuring comprehension of applicable features
Offer client support for first few payrolls ensuring client comfort level with the process
Oversee transition to client service which includes hand-off call with client and CSR
Collaborate and support teammates maintaining a positive work relationship
Participate in special projects and department initiatives as requested
Who we are Looking for:
At least 5+ years of experience in payroll implementation
Ideally will have 2+ years of supervisory or lead experience within HCM Payroll Implementation
Ability to handle multiple implementations at one time
Average company size exposure: up to 100-300 people
Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, Custom Reports, Taxation, data manipulation, file uploads.
Client facing webinar training skill set
Excellent attention to detail, time management, organization, and prioritization skills
Proficiency in Microsoft Office Suite (Specifically Outlook, Word, Excel)
Excellent project management skills
Strong sense of ownership and results oriented.
Strategic thinker with ability to understanding and communicate client requirements and find corresponding solutions.
Troubleshooting and problem-solving experience.
Ability to handle escalations with minimal to no supervision.
Experience managing simultaneous projects with 3rd party vendors.
Experience with HealthCare Industry and Unions a plus, but not required.
FPC/CPP or SHRM Certification a plus, but not required.
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.