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Viventium is In It With You - helping you ace the challenges of ACA Compliance. Meet the personalities behind your Client Services Representative team and get a glimpse into life at Viventium.
Claire’s cheerful, upbeat voice and “can do” attitude buoyed many clients through the 2015 ACA filing season. Let’s get to know Claire a little better…
Claire, what is your role at Viventium?
I am currently a Team Supervisor in Client Services. Last year, I was a CSR and in charge of ACA implementation, setup, and education during the 2015 ACA filing season. This year, I am still involved with ACA. My current role also includes educating the rest of my team and department about ACA issues so they can better assist clients. At this point, ACA is probably my best forte, but not the only thing that I handle.
How did you become involved with ACA at Viventium?
That’s a good question. I actually took it upon myself to learn about the compliance aspects of ACA. At year-end, when there was a lot going on here, the ACA side of things naturally fell into my lap since it was something I was knowledgeable about.
What type of work did you do before you came to Viventium?
I was involved in client services as well as marketing for an environmental company, but it was not payroll related.
What sparked your interest in payroll?
My friend Jamie, who is also a CSR, referred me for the position. I wanted to switch gears to something completely different, and I liked the fact that this job dealt heavily with clients, an area I had experience with. So I decided to go for the change.
I see you have FPC certification. What was your inspiration to become APA certified?
To expand my knowledge. Viventium supported me, and I plan to go for my CPP certification next year.
How did you fit in studying for certification with your job?
It was pretty intense. I designated one and a half months for studying, dong one module per week. Then I spent a good two weeks reviewing the entire coursework. It was definitely a lot.
Did you have a study partner or join a study group?
Jamie was my study partner towards the end of the course, and we reviewed the entirety of it together.
Has your FPC helped you professionally? If so, how?
I know the ins and outs of payroll and the compliance issues better. It certainly helps in certain situations when I talk about benefits and FLSA, and it helps in a lot of aspects that I deal with day to day.
What do you enjoy most about your ACA work at Viventium?
I like to be able to educate and take down the curtain for clients and let them know that this is not something scary. Even though you’re mandated to do it, and it may cause additional expenses, I like to help them get their guard down and show how we can help them get through it. In other words, I enjoy taking the fear out of their heads.
What do you find most challenging about your ACA work at Viventium?
Sometimes it’s difficult when educating clients, because not every client is OK with this new law. So my education role can be hard as well – hard to get clients to understand and to comply.
What is the ACA question you get asked the most by clients?
What is the difference between a variable employee and a full-time employee?
What is the answer?
A variable employee is one for whom you’re not sure if their average weekly hours is 30 or more. You designate a measurement period, and at the end of the period, determine their status. Full time is when you know at the time of hire that they’ll be working the at least 30 hours per week, and you have to offer them insurance immediately after their third month of work.
Could you share with us the most frequent mistakes that clients make with ACA to help our readers avoid them in the future?
That would be inappropriately assigning employees as a variable or F/T. In line with that, I find that a lot of clients who use variable are not actually measuring those employees. They offer insurance before the end of the measurement period, which is not required.
Any tips for clients as to how they can get the most out of their ACA service at Viventium?
Watch our webinars, speak to your CSRs and really get a head start at making sure your employees are maintained so that you avoid the year-end rush.
What do you mean by keeping “employees maintained”?
That means making sure that full-timers are all offered insurance, employee files are updated with enrollment or a waiver, and that the enrollment dates are accurate in the system.
The 2016 presidential campaign includes discussions of a potential ACA repeal. How would you feel if Congress were to repeal the employer shared responsibility mandate of ACA?
That’s a tough question. How would I feel if they repealed ACA? Honestly, I’ve put in a lot of work into learning and educating our clients and I’d hate to think that it all went to waste. A repeal might be beneficial to clients and would definitely mean less work for them, but on a personal note, I’d feel I’d learned it all for nothing. So I’d be happy for the client, but for myself, I’d feel disappointed about investing all that is something I couldn’t continue.
This information is for educational purposes only, and not to provide specific legal advice. This may not reflect the most recent developments in the law and may not be applicable to a particular situation or jurisdiction.
At Viventium, we are committed to helping you with the increased compliance requirements that have resulted from rapidly evolving legislation. We aim to minimize your administrative burden across the entire spectrum of employment-related payroll, tax, HR and benefits so that you can focus on the work that matters: running your business. We provide you with this information as a way to amplify your understanding of the impact of regulatory requirements – but please do not construe this information as tax or legal advice. By nature, this information is subject to revision and might not be the most up-to-date information available. We encourage you to consult with the appropriate legal and tax advisors before making any decisions.
Topics: ACA, Payroll
Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award- winning software. Viventium provides flexible software and expert guidance so clients can be sure their payroll is done right.
Viventium offers specialized solutions in the health services markets which include home care agencies and skilled nursing facilities. Viventium Software supports all fifty of the United States with payroll and HR solutions.
Relax – you’re with Viventium.
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Licenses: Viventium HCM LLC NMLS ID: 2094503
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.
VERSE 1
In the world of work, there’s a tale to be told, About overtime hours, and the payroll gold, A consistent paycheck, that’s the worker’s dream, But when it comes to overtime, it’s not as easy as it seems.
PRE-CHORUS
Oh, Susie worked hard in San Francisco town, But the rules around overtime, they had her feeling down, 42 hours this week, she gave her all, Now it’s time to calculate, let the numbers fall.
CHORUS
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.
VERSE 2
Exempt or non-exempt, the title they hold, Where they work, where you’re based, it’s all in the fold, California or New York, the laws they diverge, For payroll admins, it’s a never-ending surge.
PRE-CHORUS
Oh, the DOL’s website, a labyrinth to explore, State regulations galore, it’s quite a chore, Staying compliant, it’s a tricky art, Missing out on requirements can break your heart.
CHORUS
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.
BRIDGE
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VERSE 3
Back to Susie’s story, she’s owed her due, According to FLSA, it seems we have a clue, $860 on the table, that’s what we’d say, But California’s got its rules, changing the way.
PRE-CHORUS
Oh, California says, hours past eight, Are overtime-eligible, don’t underestimate, Now Susie’s owed $900, that’s the decree, In this overtime puzzle, you gotta set it free.
CHORUS
Overtime, oh, it’s a complicated game, Different rules in every state, it’s never the same, Multiply by 1.5, but there’s more to see, In this overtime equation, it’s not that easy, you see.
OUTRO
So when it’s overtime, and the rules entwine, Choose a payroll software, let it all align, Viventium’s the name, we’ve got the key, To make overtime calculations a breeze, you’ll see.
ENDING
Don’t overwork yourself, don’t you fret, With Viventium by your side, it’s a safe bet, Relax, you’re with us, in this overtime fight, With the right tools in hand, everything’s gonna be alright.
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.
VERSE 1
In the world of care, where time slips away, Caregivers dedicate, every single day. But when the hours are missed, in the daily race, Retroactive pay, steps up to embrace.
PRE-CHORUS
A caregiver tired, at the week’s end, Forgot to log hours, a mistake to mend. Admins face the challenge, calculations to make, To set it right, for the caregiver’s sake.
CHORUS
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.
VERSE 2
Manual calculations, prone to a flaw, Dealing with shifts, odd hours, and the law. As your business grows, the cost takes flight, Automated solutions, shining bright.
PRE-CHORUS
Compliance is key, with FLSA’s might, Calculate and compensate, get it right. Avoid the audit’s gaze, fines and the cost, Retroactive pay, no longer lost.
CHORUS
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.
BRIDGE
Employee satisfaction, a crucial part, Resolve mistakes, a work of heart. Relationships flourish, in pay’s embrace, A payroll software, creating a trace.
VERSE 3
Star caregivers, valued and strong, Retention and recruiting, where they belong. Automated solution, a total pay dance, Establish your business, a work-life romance.
PRE-CHORUS
A self-winding watch, Viventium’s grace, Optimizing payroll, in every case. No more struggles, in the payroll game, In it with you, time and time again.
CHORUS
Take back time, like a winding clock, Retroactive pay, mending every block. Calculate the hours, with precision and grace, In the world of care, in this payroll space.
OUTRO
As your business grows, in the hustle and fight, Viventium by your side, making it right. No more worries, in the payroll chain, In it with you, time and time again.
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VERSE 1
In the world of business, we all aim to thrive, Year after year, our dreams taking flight. But as we soar higher, we start to see, More money, more problems, just like B.I.G. Outgrowing our shell, it’s an exciting phase, But it brings with it some challenging days. Solutions we had, now show their flaws, As we push the boundaries, breaking through the walls.
CHORUS
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VERSE 2
Employees across states, in different localities, Tax laws aplenty, creating complexities. Our old software’s limits, we’ve begun to see, Scaling up our business, we need to break free. Calculating pay and taxes, where it all begins, Errors in this process, lead to countless sins. Employees rely on us, trust in our might, To withhold what’s needed, get it just right.
CHORUS
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BRIDGE
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VERSE 3
CPAs may struggle, and admins too, Keeping up with taxes, what can they do? The rules keep changing, it’s hard to keep pace, But Viventium’s here, in this challenging space.
CHORUS
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OUTRO
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REPEAT CHORUS
Geo Tax, oh Geo Tax, our savior in the night, Guiding us through tax laws, shining a bright light. No more payroll worries, no more sleepless nights, With Viventium’s help, we’ll be alright.
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.
VERSE 1
In the world of admin tasks, where changes often arise, There’s a tool that’s been a savior, under office fluorescent skies. With flexibility and precision, it eases their daily strife, Let’s sing about this feature, it’s the pulse of our work life.
CHORUS
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.
VERSE 2
Admins wear many hats, in their daily grind, Sometimes they need to adjust, leave no errors behind. Adding extra hours, bonuses, or fixing pay, They need a simple method, to make it all okay.
CHORUS
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.
BRIDGE
Custom views and filters, tailor it to your need, Focus on the important, no need for needless speed. A hundred-dollar bonus, a few clicks and it’s in flight, Admins get it done, making sure it’s right.
VERSE 3
In the admin’s world, where numbers have their say, This tool steps in gracefully, making tasks less gray. An interface so intuitive, like an Excel sheet, Changing data effortlessly, making work complete.
CHORUS
Configurable Payroll Grids, a helping hand in sight, In the realm of admin life, where details are rife. With custom views and filters, they navigate through the night, Let’s celebrate this feature, it’s the heart of our work life.
OUTRO
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VERSE 1
In the world of payroll, a daily task we face, Admins work hard, in this complex space, They handle policies, with attention and care, But there’s a solution that’s beyond compare.
PRE-CHORUS
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CHORUS
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VERSE 2
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PRE-CHORUS
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CHORUS
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BRIDGE
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VERSE 3
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PRE-CHORUS
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CHORUS
Rule-Based Automation, it’s the name of the game, Less manual toil, less stress and shame, With policies and standards, we’ll pave the way, To automate your chores and brighten your day.
OUTRO
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VERSE 1
In the world of business, it’s a complex game, With factors and figures, it’s never the same. Decisions are key, they’ll determine your fate, So listen up closely, don’t be a bit late.
PRE-CHORUS
Gather your data, don’t let it fade, In the depths of spreadsheets, don’t let it cascade. Your HCM software, is it up to the task? To capture and store, to help you unmask.
CHORUS
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VERSE 2
Once the data’s collected, it’s time to report, But it can be daunting, that’s the common retort. Pre-built solutions, they’re your guiding light, Turning raw data into visions so bright.
PRE-CHORUS
No more manual hours, no errors in sight, With report library’s might, everything’s right. Payroll summaries, tax liabilities, and more, All in a flash, you’ll have what you adore.
CHORUS
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BRIDGE
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CHORUS
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OUTRO
So remember this lesson, in the business terrain, It’s all ’bout decisions, don’t let ’em wane. With data as your guide, and Viventium’s grace, You’ll conquer the challenges you’ll face.
