The Payroll Processor is accountable and responsible for all aspects of quality service for clients. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service. Demonstrates efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines.
Taking payroll over the phone
Entering client payroll data accurately and in a timely manner
Performing necessary adjustments to payroll records such as voids, prepaids, etc.
Assisting with new hire employee training
Updating employee profiles including insurance coverage amounts, garnishment/levy amounts, and banking information
Running year to date reports, new hire reports, billing invoices, etc.
Determining payroll liabilities for employers desiring to deposit funds to cover both payroll and tax expenses
Providing excellent written and verbal customer service skills for frequent client interaction
Attending educational workshops as needed
Who we are Looking for:
High School Diploma; Bachelors Degree preferred (Accounting, Business, etc.)
Prior experience in payroll and knowledge of legal payroll requirements preferred
Proven facility in MS Office, data entry, basic mathematical computations, and office equipment (e.g., multi-line telephone, head set, 10-key or calculator, computer, printer/copier)
Knowledge of payroll software such as Win Client, Salesforce, Call Day, or ability to learn specific applications
Ability to take multiple calls at once and ability to handle several open payroll applications
Professional phone manner and problem-solving abilities
Excellent written and oral communication skills; ability to read, analyze, and interpret contracts, policies, documents, and regulations
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.