Responsible for client-facing training for new and existing users
Weekly webinars (public or private) include but are not limited to - System Navigation, Payroll, Health and Business Intelligence to build clients confidence in using Viventium Software
Maintenance of monthly reporting package to showcase progress of registration vs. attendance, client interaction, case resolution, etc.
Track progress and communication in SFDC for visibility to Implementation and Client Services and to provide an audit trail
Work with various team members across the organization to create and publish additional client-facing resources such as how to guides/articles, videos and/or checklists
Work to implement new and existing clients on our Learning Management platform(s)
Work to order Posters for new and existing clients
Continuously improve and maintain the Viventium Support Center
Attend and provide updates to our third-party partners as needed
Additional ad-hoc assignments or projects as needed
Assist with the implementation and training of additional products, including but not limited to Business Intelligence, ACA, Talent Acquisition, Benefits Administration and HR Advisory
Who we are Looking for:
Associates degree in Business Administration; Bachelors preferred
At least 1-3 years’ experience in a client facing role (e.g. Client Services, Implementation or Training)
Previous HCM industry experience is strongly preferred
Strong computer, technology and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint) required
Must be a self-starter with excellent interpersonal and communication skills with a talent for client service
Must be efficient with strong attention to detail
Must have strong client support orientation (for internal/external clients), demonstrated professional demeanor, and the ability to maintain confidential information
Must have strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving
Proven ability to manage multiple conflicting projects and deadlines
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.