An exciting career opportunity awaits you at Viventium. We're currently looking for an HCM Client Services Trainer.
Ensures that training materials and programs are current, accurate, and effective.
Development and upkeep of Salesforce - Knowledge Management system content. Including maintaining a library of training aids.
Create and organize new hire and ongoing CX training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning.
Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
Investigation of learning management systems.
Provide confidential coaching/facilitation and work closely with all levels of CX staff to ensure the integrity of the program and provides highly skilled feedback on CX staff performance in scheduled training and informal skills-based coaching.
Ensure CX staff are provided with up-to-date knowledge of project related updates, processes, and procedures. Including SOP standardization and governance.
Lead the design development, and manage training sessions, based on the evaluation of the needs of staff and new hires in coordination with management.
Develop assessment tool to measure the effectiveness of training programs developed or administered through quarterly evaluation, testing, and assessment of program outcomes.
Leads and directs quality improvement activities that produce better client service practices and more efficient operations.
Tracks and presents results of quality and process improvement efforts and ongoing measures of quality to management.
Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
Who we are Looking for:
Bachelor's degree preferred with at minimum 3-5 years of relevant experience, or combination of education and relevant experience.
Two years of experience in training with one year of Training/Quality Management experience.
Must have Payroll or HCM subject matter knowledge.
Demonstrated ability to prioritize own work and multi-task.
Ability to communicate effectively both orally and in writing.
Proven ability to facilitate face to face and webinar-based training sessions at all level’s pf the organization.
Ability to exercise sound judgment routinely and independently in making decisions.
Demonstrated ability to take initiative and ownership of projects.
Demonstrated excellent organizational skills.
Develop and administer training schedules and performance requirements.
Responsible for adhering to established safety standards.
Must be able to remain in a stationary position for an extended period.
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.