Berkeley Heights, NJ AND Philadelphia, PA AND New York, NY AND Greater New York Area AND Remote
Client Success Manager (Relationship Manager)
Viventium’s core values start with a respect for our people. We value diversity, integrity, and encourage collaboration and teamwork in all we do. Most importantly, we take a unique leadership approach to our greatest asset; YOU. Most companies have a “manager-employee” focus. Here at Viventium, we feel that the “mentor-mentee” relationship is the most effective. We value our people and want to develop and coach, rather than supervise and manage. We are a pioneer in the HCM cloud-based solutions market and are looking for passionate self-starters to join us on our exciting journey as we continue to expand and grow!
An exciting and unique opportunity to join a high growth organization with immense career potential. A successful Client Success Manager (CSM) will be the face of the company to our most valued Clients. This person will earn trust by gaining a deep understanding of client’s business needs and how our products can meet those needs. A CSM will anticipate client’s needs that will in turn help shape Viventium’s product roadmap, becoming a valuable change agent.
Manage overall Executive (multi) level relationship with Client
Expand our revenue in the target accounts through up-sell of new products and services
Coordinate onboarding, training, change management for your portfolio Clients
Articulate the value we deliver to Clients via quarterly business reviews
Work with Marketing to gain references, testimonials, logo approvals and case studies
Drive new business growth (referrals) through greater advocacy and relationship building
Conduct needs assessments with portfolio accounts to ensure Client's success objectives are met with our full product suite and system capabilities
Train Clients on use of our system
Ensure ongoing effective communication with Client contacts
Communicate changes (e.g., new products, capabilities, news, industry updates etc.).
Quarterback high-level relationship issues inter-departmentally and keep Client informed on status of resolution of open issues
Align with Marketing around marketing to existing Clients
Align with Product around driving the product roadmap items (PRM)
Conduct a weekly review of all cases related to portfolio Clients to ensure accountability for case/issue closure
Support operational changes such as paperless initiatives, multi-factor authentication, etc.
Who we are Looking for:
3-5 years of sales experience (Client Success Manager, Relationship Manager, etc.) including experience managing a portfolio of accounts (e.g., a deep level of understanding product penetration and relationship building)
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.