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Client Success Manager (Relationship Manager)


Greater New York Area

Client Success Manager (Relationship Manager)

An exciting and unique opportunity to join a high growth organization with immense career potential. A successful Client Success Manager will be the face of the company to our most valued clients. This person will earn trust by gaining a deep understanding of client business needs and how our products can meet those needs. A CSM will anticipate our clients' needs that will in turn help shape Viventium’s product roadmap, becoming a valuable change agent.
Manage Overall Executive (Multi) Level Relationship with Client

Expand our Revenue in the Target Accounts through Cross-Sell and Up-Sell of New Products and Services

Coordinate Onboarding, Training, Change Management for your Portfolio Clients

Articulating the Value we Deliver to Clients via Quarterly and Annual Business Reviews

Help Drive Client References and Case Studies

Drive New Business Growth Through Greater Advocacy and Relationship Building

Conduct Needs Assessments with Portfolio Accounts to Ensure Client's Success Objectives are met with our Full Product Suite and System Capabilities

Train Clients on use of our System(s)

Note: To do this, RMs must be Adept on our Software and Reporting Tools (to be able to do customer demos)

Ensure Ongoing Effective Communication with Client Contacts

Communicate Changes (eg New Products, Capabilities, News, Industry Issues etc)

Quarterback High Level Relationship Issues Interdepartmentally and Keep Client Informed on Status of Resolution of Open Issues

Align with Marketing around Marketing to Existing Clients

Align with Product around Driving the Product Roadmap Items (PRM)

Align with Sales around Cross-Sell and Up-Sell and Focus on Selling with a Retention Focus

Align with Finance around Metrics and Objectives

Conduct a Weekly Review of all Cases Related to Portfolio Clients to Ensure Accountability for Case/Issue Closure

Transition from Paper to Paperless and Increase Utilization of Tools Supporting this (eg ESS, OLR etc)

Support Implementation of GEO Location Expansion

Implement MFA for Portfolio Accounts

Key Responsibilities:
Who we are Looking for:
Why Us

At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
About Us

Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.

Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.

Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.

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