Eligible candidates absolutely must have payroll service experience. Must have worked in payroll services environment previously. The position will deliver personalized and timely client payroll service in a call-center environment. Assist with client concerns, payroll troubleshooting, and questions while delivering accurate, friendly, and dependable client resolutions.
Work as an integral part of the Client Service team, contributing to the department’s ability to consistently meet and exceed performance goals
Identify, troubleshoot, and/or escalate data or program specified issues to the appropriate level of management
Assist and manage ongoing projects both internal and external
Responsible for exemplifying excellent client experience by consistently delivering accurate, reliable, and timely data
Communicate with clients in a call-center environment; evaluate their needs and specifications
Serve as an escalation point of contact for client questions/concerns and drive resolution toward a result that exceeds the client’s needs
Act as a backup to fellow team members that may not be available
Setup and manage online reports, web uploads, and quarterly reports
Performs other duties as assigned
Who we are Looking for:
Minimum 3-5 years of client servicing payroll industry experience
Bachelor’s degree or equivalent related experience
Understanding of payroll tax law compliance
Experience with PTO and GL
Excellent proficiency in Microsoft Outlook, Excel, & Word
Strong interpersonal skills and track record of establishing strong client relationships
Ability to handle stressful situations in a professional manner
Ability to manage multiple projects and adhere to conflicting deadlines
Quick learner, multi-tasker, master at organization, and overall team player
FPC or CPP Certification preferred
At Viventium, you don’t work, you build. We enable companies and their employees to do their best work. We know that employees want to thrive and employers want to do what is right. The human element of HCM is what we create through our technology, service and sales. HCM is a mindset, not a catch phrase, and it certainly is not a spectator sport! We promise a career changing experience where you matter. We believe that our future is dependent on the talent we recruit, develop, unleash, and retain. We believe that our client’s success is the only thing we care about. If we can be strategic to our clients then their success will ensure ours.
Our company motto “in it with you” represents our philosophy on what it means to be a company that addresses the Human Capital Management (HCM) needs of small and midsized businesses. Being “in it with you” means we impact HCM in a way that is meaningful and drives business outcomes. We believe that while the SMB market has similar business challenges, there is also a uniqueness that often demands customization.
Driving our passion to address these needs is our cutting edge cloud-based software. We choose to have one platform that is scalable and dynamic. Coupled with our intuitive software is our up-skilled client services team that exists to ensure a positive experience with every call. It is the reason our clients are loyal and promote Viventium. We believe that the SMB market deserves the best in each functional area of business management surrounding managing employees. We partner and integrate with the best and most innovative companies to service need outside of the core payroll and HR functions.
Viventium Software is a privately held company with locations in New York and New Jersey. We have been in business for over 25 years and have nearly 5,000 clients.